return

Dear customers,

We hope you are satisfied with your purchase from us. Should this not be the case, you can return your order to us within 14 days of receiving the goods .

The customer is responsible for return shipping costs. You have two options:

– You choose your own shipping provider and send the package to the following return address:

PremiumCase, owner Julian Able
At the outdoor swimming pool 2
84152 Mengkofen

– Alternatively, you can purchase a DHL return label directly via the following link and use it to return the shipment:
https://www.dhl.de/de/privatkunden/pakete-versenden/online-frankieren.html

Please carefully read the terms and conditions under the "Right of Withdrawal" section. We strongly recommend shipping with tracking. In the event of a lost package, a refund can only be issued if proof of shipment to the correct address is provided.

Important information regarding exchanges and defect reports:

If you wish to exchange an item or report a defect , please contact us exclusively via our contact form. This will allow us to process your request quickly and correctly.

Our goal is to make the return process as transparent and simple as possible. Thank you for your understanding and cooperation.

Thank you for your trust in our products and services.