Return

Dear customers,

we hope that you are satisfied with your purchase from us. Should this not be the case, you can return your order to us within 14 days of receiving the goods.

The return shipping costs are to be borne by the customer. You have two options:

– You choose a shipping service provider yourself and send the package to the following return address:

PremiumCase Inh. Julian Able
Am Freibad 2
84152 Mengkofen

– Alternatively, you can purchase a DHL return label directly via the following link and return the shipment with it:
https://www.dhl.de/de/privatkunden/pakete-versenden/online-frankieren.html

Please make sure to read the conditions under the section "Right of Withdrawal" carefully. We expressly recommend shipping with tracking. In the event of a lost package, a refund can only be issued if there is proof of shipment to the correct address.

Important note on exchanges & reporting defects:

If you wish to make an exchange or would like to report a defect in an item, please contact us exclusively via our contact form. This allows us to process your request quickly and correctly.

Our goal is to make the return process as transparent and easy as possible. Thank you for your understanding and cooperation.

Thank you for your trust in our products and services.