The estimated shipping time is displayed directly on the product page. We ship from Monday to Friday – all orders received by 2:00 PM are dispatched on the same day. Shipping with DHL usually takes 1–2 business days.

Yes, you can return items without giving a reason within 14 days of receipt.

Shipping within Germany costs €2.59 but is free for orders of €20 or more.
For deliveries to Austria, shipping costs €4.99 and is free for orders of €40 or more.
For all other delivery locations, shipping costs will be calculated individually at checkout.

If your item arrives damaged, please contact our customer service team immediately—ideally with a photo of the damage. We will arrange a replacement or refund as quickly as possible.

📱 On Samsung smartphones:

1. Open Settings
2. Scroll all the way down and tap “About phone”
3. Under “Model name” or “Model number”, you’ll find something like “Galaxy S22” or “SM-S901B”
4. You can also Google the model number if only a number is displayed

📱 On Apple (iPhone):

1. Open Settings
2. Tap “General” > “About”
3. Under “Model name”, you’ll see something like “iPhone 13 Pro”
4. Alternatively, you can also check the back of the device or the original packaging

Some images are placeholders and show a different model until new photos are available. Don't worry – you are guaranteed to receive the correct case for your selected device. If something doesn't fit, we will of course cover the return shipping or send you a replacement.