FAQs

How long does shipping take?

The estimated shipping time is displayed directly on the product page. We ship from Monday to Friday – all orders received by 2:00 PM are dispatched the same day. Shipping with DHL usually takes 1–2 business days.

Can I return the items?

Yes, you can return items without giving a reason within 14 days of receipt.

How much is shipping?

Shipping within Germany costs €2.59 but is free for orders of €20 or more.
For deliveries to Austria, shipping costs €4.99 and is free for orders of €40 or more.
For all other delivery locations, shipping costs will be calculated individually at checkout.

What do I do if my item arrives damaged?

If your item arrives damaged, please contact our customer service team immediately—ideally with a photo of the damage. We will arrange a replacement or refund as quickly as possible.

How can I find out which smartphone model I have?

📱 On Samsung smartphones:

  1. Open Settings
  2. Scroll all the way down and tap “About phone”
  3. Under “Model name” or “Model number”, you’ll find something like “Galaxy S22” or “SM-S901B”
  4. You can also Google the model number if only a number is displayed

📱 On Apple (iPhone):

  1. Open Settings
  2. Tap “General” > “About”
  3. Under “Model name”, you’ll see something like “iPhone 13 Pro”
  4. Alternatively, you can also check the back of the device or the original packaging
Why does the product image show a different smartphone model?

Some images are placeholders and show a different model until new photos are available. Don't worry – you are guaranteed to receive the correct case for your selected device. If anything doesn't fit, we will of course cover the return or send you a replacement.